Introduction
This Privacy Policy explains how Shaanxi Huairui Rongjin Trading Co., Ltd. (referred to below as the Company) handles personal information when you visit our website, contact our team, or use our computer systems design and computer integrated systems design services. The website and the services described on it are developed and operated by the developer HuaiRui on behalf of the Company. This policy applies to information that you provide to us directly and to information that we observe automatically while you use our online properties.
We keep this document in plain language wherever possible, but legal terms remain precise by design. If any part of this policy is unclear to you, contact us at chat@huairui.buzz before you rely on it. Your trust depends on transparency, and transparency begins with this document.
This policy was drafted to respect the privacy expectations of visitors in China and of international clients who work with us remotely. We apply one consistent standard to everyone who interacts with the Company, regardless of where they are located.
Scope of This Policy
This policy covers the website hosted at huairui.buzz, including all pages, forms, and downloadable materials available there. It also covers communications you exchange with us by email, phone, or in person, and the administration of any service agreement we sign together.
This policy does not cover third party services that we may reference or link to. Those services operate under their own privacy policies, and we encourage you to read them before providing any personal information.
When you engage the Company for a systems design project, the main service agreement and any related statements define how project data is handled. This policy works alongside those documents and fills the gaps they do not address, such as marketing preferences and website behavior.
Information We Collect
We collect personal information only when there is a clear reason to do so. The categories of information we may hold about you are described below.
Contact details. Your name, email address, phone number, and the company you represent. You provide these details when you send a message through our contact form, write to chat@huairui.buzz, or call +19715098336.
Engagement information. Details about the projects you discuss with us, including scope notes, meeting records, specifications, and correspondence. These records help us serve you consistently across our team.
Technical information. Your internet protocol address, browser type, device type, pages you view, and the time and duration of your visits. We collect this automatically to understand how our website is used and to keep it secure.
We do not collect sensitive categories of personal information, such as health records, political opinions, or biometric data, as part of our normal operations. If a project requires handling such information, we will discuss it with you in advance and obtain your explicit consent before any processing begins.
Where the law requires consent for a specific type of processing, we obtain that consent before we begin. Where you provide information about other people, such as colleagues or suppliers, you confirm that you are entitled to share it with us.
How Information Is Collected
Direct provision. You give information to us voluntarily when you complete forms, send email, or speak with our team on a call. We treat this information as a confidential record of our relationship.
Automatic collection. Our website uses standard web technologies to record technical information about each visit. This information is aggregated wherever possible so that individual visitors are not identified unless a project requires it.
Public sources. Where permitted by law, we may combine your information with data from public business registries so that our records remain accurate and complete.
We never buy personal data from brokers, and we do not accept unsolicited contact lists from third parties. Every record we hold about you came to us through a legitimate interaction with you or your organization.
How We Use Your Information
We use personal information for the following purposes. Each purpose is supported by a lawful basis described in the next section.
To respond to enquiries and provide services. We use your contact details and engagement information to answer your questions, prepare proposals, deliver projects, and provide after-sales support.
To administer our relationship. We send service updates, schedule meetings, issue invoices, and maintain records required by tax and accounting law.
To improve our website. Technical information helps us identify broken pages, slow responses, and confusing layouts so that the site becomes easier for every visitor.
To protect our rights. Where we have a genuine dispute or where the law obliges us, we may use your information to defend our interests and to comply with legal obligations.
To send occasional service notes. From time to time we may write to business contacts who have an existing relationship with us to share relevant updates about our services. Every such message includes a simple way to decline future notes.
We do not use your personal information for automated decision making that produces legal effects on you, and we do not sell your data to any third party.
Legal Basis for Processing
The Company processes personal information on the following lawful bases, depending on the activity involved.
Contract. When you enter a service agreement with us, we process information necessary to perform that contract, such as contact details and delivery records.
Legitimate interest. We process website technical information and business contact details to operate the website, to keep it secure, and to promote our services to organizations that have a reasonable expectation of contact. We balance your interests against ours before relying on this basis.
Consent. Where we ask for consent, for example for a marketing newsletter, you may withdraw that consent at any time without affecting the services you receive.
Legal obligation. Where the law requires us to retain records or to disclose information to authorities, we do so strictly within the limits the law allows.
If you have questions about the basis we rely on for a specific activity, write to us and we will explain it clearly.
International Data Transfers
Because we serve clients across China and internationally, some of the systems we use are hosted on servers located outside China. When your information is transferred to another country, we ensure that appropriate safeguards are in place.
We rely on contractual clauses and technical safeguards that meet international data protection standards. Where the law of a specific region requires additional steps, such as adequacy decisions or supplementary measures, we follow them.
You can request a copy of the safeguards that apply to a particular transfer by writing to chat@huairui.buzz. We will provide information about the mechanisms in place without compromising the security of the systems.
We review our hosting and sub-processing arrangements at least once a year to confirm that transfer protections remain appropriate.
Data Retention
We keep personal information only for as long as it serves a lawful purpose. The main retention periods are described below.
Website technical logs. We retain server logs for a limited period to maintain security and performance, after which the logs are deleted or aggregated.
Enquiry records. Messages and contact details from enquiries are retained while the enquiry is active and for a short period afterwards in case you return to us.
Project records. Documents required by accounting and tax law are retained for the periods those laws prescribe, which may be longer than the active project.
When a purpose ends, we delete or anonymize the information rather than keep it indefinitely. If you ask us to delete your data and the law permits it, we will do so without undue delay.
Anonymized data that can no longer identify a person falls outside this policy and may be kept for analytics or to improve our services. We test our deletion and anonymization routines at least once a year to confirm they work as documented.
Data Security
We protect personal information with measures that are proportionate to its sensitivity. Our approach combines organizational, technical, and physical controls.
Access control. Only employees and contractors who need information to perform their duties can access it, and their access is reviewed regularly.
Encryption. Data is encrypted in transit and at rest wherever our systems support it. Passwords and keys are stored separately from the data they protect.
Monitoring. We monitor our systems for unusual activity and investigate anomalies promptly. Regular backups allow us to restore services quickly after an incident.
Breach response. In the unlikely event of a data breach that creates a risk to you, we will notify you and the relevant authorities as required by applicable law, and we will take steps to limit the impact.
Staff training. Every person who joins our team receives training on how to handle personal information, and refresher sessions are held whenever our procedures change. Access to your data is limited to those who need it, and each access is logged and periodically reviewed.
No system is completely secure, but we commit to reviewing our controls whenever our industry guidance changes or an incident teaches us something new.
Your Privacy Rights
Depending on where you live, you may have the right to ask the Company to do the following.
Access. Request a copy of the personal information we hold about you, together with an explanation of how it is used.
Correction. Ask us to correct information that is inaccurate or incomplete.
Deletion. Request deletion of your personal information where the law permits, subject to our own legal obligations to keep certain records.
Restriction and objection. Ask us to limit processing in certain situations, or object to processing based on legitimate interest.
Portability. Where we process your data by automated means on the basis of consent or contract, you may request a structured, machine-readable copy.
To exercise any of these rights, write to chat@huairui.buzz. We will respond within the time allowed by law, normally one month, and we will explain any delay honestly. You also have the right to complain to your local data protection authority at any time.
We will never penalize you for exercising a privacy right. If you ask us to delete or restrict your information, we may need to end a service that depends on that information, and we will explain the consequence before acting. We will verify your identity before responding to any request to make sure the data is released only to you.
Privacy for Children
Our services are intended for business use and are not directed to children. We do not knowingly collect personal information from children below the age of digital consent in their region.
If you believe that a child has provided personal information to us without the consent of a parent or guardian, please contact us immediately at chat@huairui.buzz.
When we become aware that a child has submitted personal information, we will delete it as soon as possible and take reasonable steps to prevent a repeat. Parents who have questions about this policy are welcome to write to us.
We encourage parents and guardians to stay involved in the online activity of their children and to contact us if they see anything that concerns them.
Third Party Links and Services
Our website may contain links to external sites, such as courier portals, business registries, or professional publications. Once you leave our website, this policy no longer applies to your activity.
We are not responsible for the privacy practices of third party sites, and we encourage you to read their policies before you share any personal information with them.
When our systems connect to third party services as part of a project, we document those connections and agree the data handling with the provider before any data flows through them. The terms of the relevant service agreement describe that arrangement in detail.
Changes to This Policy
We review this policy whenever our practices, the law, or our services change in a meaningful way. The version date at the top of this page shows when the policy was last updated.
When changes are significant, we will notify you through the website and, where we hold your contact details, by email before the changes take effect.
We will not reduce your privacy protections under this policy without first asking for your consent where the law requires it. Continued use of the website after a change is posted means you accept the updated policy.
Contact Information
Questions, requests, and complaints about this policy should be addressed to the Company as follows.
Shaanxi Huairui Rongjin Trading Co., Ltd., No. 11, Group 1, Lijiazhai Village, Zhouling Street Office, Qinhan New City, Xixian New Area, Xian - 710000, China (CN).
Email: chat@huairui.buzz. Phone: +19715098336.
We aim to answer every privacy enquiry within one business day and to resolve it fully within the period the law allows. If your concern is not resolved to your satisfaction, you may raise it with your local data protection authority, and we will cooperate with any lawful investigation.